Locked out of your own store. There’s a mechanical way back.
The owner account belongs to a departed co-founder. The recovery email lives on a domain that expired. The 2FA phone was wiped. Shopify support's identity checks exist for good reasons, and sometimes they still can't get you back in — but if you retain staff or API access to the store itself, the data is recoverable even when the account isn't.
Sound familiar?
- Owner email/2FA unrecoverable; support process stalled
- You still have staff access or can create API credentials
- Billing, plan changes and domain settings are all frozen
- The business needs to keep operating regardless
How a migration solves it
With any working API access to the old store, we migrate everything to a new account with ownership structured properly this time (owner email on a company domain, documented recovery). Products, customers, orders, content, theme — all of it, verified. The stuck store keeps running until cutover; afterwards it simply gets left behind.
- Products, variants, images, SKUs, cost
- Customers, addresses, marketing consents
- Full order history + tracking numbers
- Collections — smart rules & manual
- Blogs, pages, navigation menus
- 301 redirects & SEO meta fields
- Metafields, metaobjects, files
- Discounts, gift cards, reviews
- Markets, currencies, translations
- Your live theme, scanned & pushed
How the migration runs
- Book & pay — fixed price, secure Stripe checkout. The order form unlocks immediately after payment.
- Submit your stores — domains and details in the order form; then provide revocable API tokens in your customer area (we never ask for your Shopify password).
- We migrate everything — your live store keeps selling throughout; it is only ever read from.
- Verified twice — the entire migration re-runs and must change nothing; you get the count-matched verification report before any cutover.
Frequently asked
Will my live store go down while migrating after account lockout?
No. The migration only reads from your current store — it keeps selling the entire time. Everything is written to the new store, and traffic moves only when you approve the verification report.
What data moves in a account lockout migration?
Everything: products with variants, SKUs and images, customers with addresses and marketing consents, full order history with tracking numbers, collections, blogs, pages, menus, 301 redirects, metafields, discounts, gift cards, reviews, markets, translations and your live theme.
How long does a Shopify to Shopify migration take?
Most stores complete in 2–5 business days including the second-pass verification, depending on your package. Very large stores are scheduled after we see your store's counts — before anything runs.
How much does it cost?
Fixed one-time packages from $247 (Standard DIY) to $797 (Enterprise) — no per-record metering. The migration order form unlocks immediately after checkout.
What would moving your Shopify store cost?
Instant quote. Fixed price — never per-record. Rough numbers are fine.
Shopify to Shopify migration pricing
One store, one fixed price — whether you have 80 products or 80,000. Check out securely and your migration order form unlocks the moment payment clears.
Standard DIY
- Fully automated — no hands-on services
- Products, variants, inventory, collections
- Customers with consents & addresses
- Pages, blogs, menus, 301 redirects
- Files, metafields, theme, shipping
- Verification report + zero-created proof
- Self-serve cutover checklist
- Order history, reviews, gift cards, markets, discounts — optional add-ons $49 each
- App reconfiguration (Klaviyo, loyalty…)
- DNS cutover assistance — optional add-on $99
Complete
- Everything in Standard DIY
- Full order history with tracking numbers
- Coupons & discounts with scoping
- Product reviews (Judge.me)
- Gift card replacements + CSV of codes
- Markets, currencies & translations
- Klaviyo & review app reconnection
- Scheduled zero-downtime DNS cutover
Concierge
- Everything in Complete
- Full app-stack reinstall & reconfiguration — Klaviyo flows, pixels, loyalty
- Recharge subscriptions: plans + store-to-store coordination
- We walk the whole cutover checklist with you
- Priority scheduling
- 30 days post-launch support
Enterprise
- Everything in Concierge
- 500k+ orders, multi-store & franchise rollouts
- Dedicated migration engineer, direct line
- Weekend / overnight cutover windows
- Signed DPA & custom SLA
- 60 days post-launch support
- $797 is the base fee — multi-store, 1M+ record and custom-app scopes are quoted before work begins
If Shopify deactivates your store, you lose EVERYTHING — unless you're insured
A payments review, a chargeback spike, a policy flag, a fraud false-positive — Shopify can shut you down overnight, and a Shopify problem is exactly why most of our customers are here. Our Care plans keep a complete copy of your store off Shopify and restore everything to a brand-new store in hours. Bundle and save, or add single services from $15/mo. Cancel anytime.
📈 Growth Care
Your deactivation insurance, plus the tools to grow safely. Everything in Store Care — full-store Backup that restores you in hours if Shopify shuts you down — upgraded with hourly Health Monitoring, weekly SEO checks, and Tracking & Pixel Guard so your ad pixels never silently break while you scale. Around 40% off vs individually.
- Store BackupA snapshot every week, a rolling year (52 weeks) kept.
- Health MonitoringHourly checks + catalog-count drop detection.
- SEO GuardianA weekly crawl — catch decay while it's cheap to fix.
- Tracking GuardDaily checks that all your pixels are live and firing.
🛡️ Store Care
Your Shopify insurance policy. If Shopify ever deactivates or closes your store, weekly full-store Backup gets everything — customers, orders, products — restored to a new store in hours. Plus Health Monitoring and the SEO & Redirect Guardian catch breakage before it costs you sales. Over a third off buying them separately.
- Store BackupA snapshot every week, a rolling year (52 weeks) kept.
- Health MonitoringDaily storefront & redirect checks with email alerts.
- SEO GuardianA monthly SEO crawl & fix-list report.
👑 Total Care
Your strongest insurance policy. DAILY full-store backups (a full year of restore points) mean a Shopify deactivation costs you a morning, not your business — everything restored to a new store in hours. Plus full Health Monitoring, SEO Guardian, Tracking & Pixel Guard and Catalog Drift Monitoring, all watched on a schedule. Daily backup alone is $79/mo; here it comes with four more services. Add Deliverability, Reviews, Compliance, Store Sync or a Concierge engineer any time.
- Store BackupA fresh snapshot every day, a full year (365) of restore points.
- Health MonitoringHourly checks + catalog-count drop detection.
- SEO GuardianA weekly crawl — catch decay while it's cheap to fix.
- Tracking GuardDaily checks that all your pixels are live and firing.
- Drift MonitoringA weekly catalog-drift diff & change report.