Prohibited business type, and you sell bullion and precious metals. Migrate everything to a new Shopify store.
You applied for Shopify Payments and got a rejection that said your business type is not supported. You then searched Shopify's help centre for the prohibited list and found nothing, because Shopify does not publish one. Here is why that matters, and what to do. Shopify Payments is underwritten by a payment processor — Stripe, PayPal or Adyen, depending on your country. Shopify's own terms defer to the processor's underwriting rules. That means the restriction you hit is not Shopify's rule. It is the processor's rule, and it lives in a document you need to find and read. The operative document is your processor's restricted-businesses list. That list is not a vague policy. It is a specific set of business types, and if you can prove you do not belong in it, or that you belong in a carve-out, you have a move. If you do belong in it, a third-party gateway — one with a different acquiring bank — may accept you. Find out which one you hit first.
Move all of it into a new store, from $247
One-time packages, no per-record metering, no quotes. The order form unlocks the moment you pay, counts are matched against your old store, and the entire migration then runs a second time — the second pass has to create nothing.
What you are looking at
- "Your business type is not currently supported" — with no link to which list that came from
- Shopify help articles about Stripe's restricted list, but no link to Stripe's actual list — and Stripe's list changes
- Confusion about whether this is a Shopify decision or a processor decision
- Assumption that switching to another Shopify theme or store will reset it
- Search results for "Shopify prohibited business" returning other merchants' stories, not policy
Time matters here, but not for the reason you think. The decision is final unless you have new facts. A processor will not reconsider on the same evidence. But if you can submit a real carve-out — a specific merchant code, a subcategory exception, a proof of age or licence — the window to reapply stays open only as long as your business looks the same to their automated screening. The move is to find which processor will take you, and that is urgent because the longer you operate without a payment gateway, the harder it becomes to get one.
Why it happened — specifically for bullion and precious metals
Stripe, which powers Shopify Payments, lists bullion and precious metals on its restricted businesses. The primary trigger is the economics: five-figure order values and high product liquidity make these transactions textbook targets for fraud and chargeback abuse. Acquirers price this risk by holding reserves and running enhanced due diligence. The secondary trigger is AML and KYC obligations — depending on your jurisdiction, you may be obliged to verify customer identity and source of funds, which is compliance work that Shopify Payments does not support on your behalf.
Rule out the easy fix first — then deal with the real one
Rule this out first, because there is no documented Shopify route for this category. Some merchants try to list under a different MCC — collectibles, antiques, general retail — to slip past the restriction. That fails at underwriting because your transaction history and product photos declare what you actually sell. The honest equivalent is that you will need to source a high-risk acquirer directly, through a broker or by finding one that advertises metals. That acquirer will run a full application, verify your business and your compliance posture, and decide whether to take you on their high-risk MID.
It only helps if all of these are true:
- No documented platform route exists for bullion dealers on Shopify Payments.
- You will need to apply to a high-risk acquirer separately.
- Application approval is not guaranteed and depends on your volume and history.
- Most acquirers will hold a rolling reserve for the duration of your account.
- Bank transfer or ACH rails may be required alongside card processing.
If any one of them does not hold, you are where everyone else on this page is: you need a store built around a gateway that will actually accept you — and everything you have built has to move into it without losing the catalog, the customers, the order history or the rankings.
What this means for a business like yours
💎 High average order value, so fraud and disputes cost more per event
When average order value is high, a single fraud or chargeback event is material to your reserves and your underwriting profile. Shopify Payments does not publish its own prohibited list — it delegates to the processor (Stripe, PayPal or Adyen). That processor is pricing your risk, not just your category. If you are marked as prohibited, it is often because your dispute rate or fraud rate signalled risk, not because your product type is forbidden. Before approaching anyone new, pull your Stripe dashboard data: your dispute rate, chargeback rate, and average dispute amount. That evidence tells an underwriter whether the issue is category or performance. If it is performance, fix it. If it is category, you need a processor who accepts that category at that risk level.
📦 Thousands of SKUs, deep variant matrices, distributor feeds
Shopify Payments does not publish its own prohibited list — it delegates to your country's processor (Stripe, PayPal or Adyen). If that processor prohibits your category, you cannot simply re-list the same products on a new store. You may need to remove, relabel or geo-block thousands of SKUs. With deep variant matrices and distributor feeds, a hand-rebuild is impossible. Before you approach a new processor, confirm they accept your category and understand what catalog changes they might require. Then cost the rebuild: extraction, filtering, relabelling, re-upload to a new store, and a second run to verify counts. That work is separate from payment processing, but it is not optional. Shopify's CSV export cannot carry variants, metafields, videos or discounts — you will need third-party tools to move the full catalog intact.
What you actually have to fix
Underwriters do not change their minds because you asked. They change them because the facts changed. For bullion and precious metals, these are the facts that move the decision:
Document your AML and KYC procedures in writing
This is the single highest-yield fix because it is the gap most bullion dealers overlook. You are not required to build a full compliance programme unless your jurisdiction mandates it, but you must be able to describe how you verify customer identity — at what order threshold, using what documents, and what you do if a customer refuses. Write a one-page policy covering red flags (cash payments, multiple orders in series, requests for refunds as wire transfers) and how you handle them. You do not need software; you need clarity. An acquirer reviewing a bullion application will ask for this, and having it written down is the difference between 'approved pending review' and immediate decline.
Prepare a complete transaction and chargeback history
Acquire or rebuild 12–24 months of processing records from your current or previous processor — settlement reports, dispute logs, and final outcomes. Bullion dealers who have not looked at their chargeback rate often discover it is far higher than they realised, usually because friendly-fraud claims ('I didn't receive it') are easy for buyers to file on high-value orders. If your rate is elevated, prepare an explanation: describe your shipping process, your insurance coverage, and the verification steps you take to prevent reshipping fraud. An acquirer will use this to set your reserve and monitor your account.
Audit your product claims and grading language
Review every product page and description for clarity on weight, purity, certification and grading. Vague claims like 'investment-grade' without a standard, or conflicting grades across variants, create buyer disputes and chargebacks. If you source from third parties, ensure their certificates are embedded or linked on your product pages so a buyer knows exactly what they are getting. Acquirers are sensitive to authenticity disputes, so clarity in your listings is compliance work.
Verify your supplier documentation is complete
Prepare invoices, certificates of authenticity or wholesaler agreements that prove your access to inventory. If you are a reseller, your suppliers must be legitimate and traceable. If you source from private sellers, document your vetting process. Acquirers will ask whether your stock comes from reputable sources, especially for higher-value items, because counterfeit or conflict materials create legal risk. A folder of clear, dated supplier documents will speed underwriting.
What underwriting will ask you for
- Proof of precious metals inventory or supplier relationships — invoices, certificates of authenticity, or agreements with wholesalers showing your access to stock.
- KYC documentation for your business — government ID, articles of incorporation, business license and proof of address.
- Bank statements for the last 12–24 months showing legitimate transaction history and absence of chargebacks.
- AML policy documentation — your customer verification procedures, transaction monitoring and red-flag protocols if you have them.
- Product photography and descriptions from your store showing the exact items you sell and how they are graded or certified.
- Processing history from any previous payment processor — statements and chargeback reports to show your dispute rate.
- Customer refund and chargeback log for the last 12 months to demonstrate your claims handling practices.
Getting underwritten for bullion and precious metals
High-risk acquiring is an entire industry that exists for businesses Stripe declines, and several of them publicly underwrite bullion and precious metals. What none of them will tell you up front is the number that actually matters: what your business gets offered, once they have seen your volume, your claims and your history. Rate, reserve and settlement terms vary enormously between applicants in the same category.
Get real quotes from high-risk processors that accept bullion and precious metals
Six taps and three details. We put it in front of the high-risk acquirers that actually underwrite your category and come back with what they will offer you — rate, reserve and settlement terms — so you are comparing real numbers instead of cold-emailing brokers for a fortnight.
The recovery playbook
- Find your processor and read its actual restricted listFirst: confirm whether you are in Shopify Payments or applying now. If you are in a Shopify store already, your processor is in your admin under Settings → Payment providers. If you are applying, your processor is determined by your country — see shopify.com/legal/processor-list. Once you have the name, find the processor's restricted-businesses document. For Stripe, this is at stripe.com/docs/connect/restricted-businesses. Do not rely on secondhand descriptions or forum posts. Read the actual list. Your business type may be listed with a carve-out you did not know existed.
- Check whether you meet a documented exceptionRestricted lists often include carve-outs. A category like "adult" may permit age-gating and ID verification. A category like "financial services" may permit licensed brokers but not unlicensed advisors. A category like "gambling" may permit lottery retailers but not online betting. Find the line that describes your business and read every word after it. If there is a condition you can meet — a specific merchant code, a government licence, a regulatory exemption — note it. This is the only path to reapplication on the same processor.
- Reapply with documentation of the exceptionIf you found an exception that applies to you, gather the documentation it requires: a licence, a registration, a certification, a merchant code, proof of age-gating, or whatever the list specifies. Submit a new application to the same processor with that documentation attached and a short note saying: "I believe I meet the exception at [the exact line]. My documentation is attached." Include the reference to the specific exception in the list itself. Do not argue that the rule is unfair. Do not submit a general appeal. The processor's automated screening will reject you again unless you are answering a specific carve-out.
- Get a verified copy of your store — before applying elsewhereIf the processor will not move, you will move to a different gateway. This is the moment to export a full backup of your store, before anything else changes. You need your catalog, your customers, your order history, your SEO metadata, your theme settings, your discount codes — everything. Shopify's CSV export cannot carry metafields, orders, gift card codes, videos, menus, discounts or redirects. That is the strongest reason to move to a new store built around a processor that will accept you: a fresh build with a proper migration handles the things CSV cannot. Get the backup now, while you have access and the store is still live.
- Move to a new store with a processor that accepts your businessOnce you know which processor rejected you, and whether you can appeal it, find a payment gateway that accepts your category. This means a different processor, which usually means a new Shopify store built around that gateway. A migration service can move your catalog, images, SEO data, theme, customers, orders and other data into the new store, then run the migration twice and compare counts to check nothing was lost. The move costs money and time, but it is the legitimate path from a misfit processor to a fit one. You are not hiding anything; you are disclosing your category truthfully to a processor who will accept it.
And then there is the part that actually loses businesses
If you do need a new store, the payments problem turns out to be the easy half. This is what is sitting in your current store right now, and what happens to each piece when someone tries to move it by hand:
Why this category in particular
Precious metals stores are dangerous to move by hand because certification and grading data lives in metafields. Certificate of Authenticity references, weight specifications, purity percentages and assay details are stored as text or file references that a CSV export cannot read at all. If your metafields point to PDFs or images hosted on your old store, those links break silently — a customer clicks 'View Certificate' and gets a 404, but your product page still renders. On a regulated product with audit and authenticity requirements, that is a compliance gap, not a cosmetic one. A proper migration tool reads those metafields and re-homes the file references to your new store.
| What you own | How much of it | What breaks doing it by hand | What we do instead |
|---|---|---|---|
| Product images | 6,800images≈ 28 hrsbulk re-upload, ~15 sec each | By handthe CSV carries image URLs and alt text, but they point at your OLD store's CDN — so the moment the old store goes, every image 404s. Re-upload and Shopify appends a dedupe suffix to the filename, which breaks every theme section and product description that referenced the original URL | Automatedevery file re-uploaded through the API with its alt text and variant attachment intact, its content type preserved so image-restricted fields still accept it, and every reference to the old URL rewritten |
| Product descriptions | 850descriptions≈ 2 hrsone pass to repair inline image links — the CSV carries the text | By handdescriptions are full of inline images and links pointing at the old store's CDN. Paste them into the new store and the text survives perfectly while every embedded image quietly dies — which you usually discover from a customer, not from a report | Automatedbodies copied verbatim, then a second pass rewrites every source-CDN URL inside them to the re-uploaded file on the new store |
| Product attributes & variants | 2,550variants≈ 45 minthe CSV carries these; the time is verifying option order | By handoption ORDER is part of the product's identity. Rebuild "Size, Colour" as "Colour, Size" and every theme swatch, saved customer URL and app that keys on variant position breaks — silently, because the product page still renders | Automatedvariants upserted by SKU with option names and order preserved, so swatches, deep links and app data keep working |
| Metafields & metaobjects | 5,100metafields≈ 34 hrsonly the reference, JSON and metaobject fields, ~1 min each | By handthe product CSV carries simple text and number metafields — but not metaobjects, and not reference or JSON types, which is exactly where app data and theme content live. Reference fields are the real trap: copy the value and it still points at objects in the OLD store, so the page renders and the custom block is silently empty | Automatedwritten in dependency order after their targets exist, with embedded references re-pointed at the new store's objects — and any value whose reference cannot be resolved is dropped rather than written broken |
| SEO data & redirects | 990records≈ 3 hrsredirects one at a time, plus a handle audit | By handany handle that changes becomes a dead URL with no redirect, and existing 301s are not in the product CSV at all. Years of accumulated ranking and backlinks end up pointing at pages that no longer resolve — the most expensive thing on this page to get wrong, and the slowest to notice | AutomatedSEO titles, meta descriptions and handles carried across, and every existing 301 recreated, so nothing that used to rank starts 404ing |
| Your custom theme | 1theme≈ 6 hrs2–10 hrs depending on how customised it is | By handa theme is not just its files. The settings, section content and block ordering are stored against the store, so a file copy gives you the layout and none of the content. Hardcoded asset URLs and tracking snippets also still point at the old store | Automatedyour live theme pulled and pushed as-is, then scanned for tracking snippets and hardcoded URLs that need re-pointing |
| Product videos | 12videos≈ 48 minre-upload and re-attach, ~4 min each | By handthe product CSV does not carry video or 3D media, so every one is a manual re-upload. They also cannot be pulled straight from a remote URL — the bytes have to be downloaded and staged first, and a wrong content type lands the file as a generic attachment that media-restricted fields then reject | Automatedvideo bytes downloaded, staged through a proper upload target, re-attached to the right product, and verified as processed rather than silently failed |
| Customers | 1,200customers≈ 2 hrsCSV import, then cleaning up the rows that fail | By handthe importer works, but marketing consent is the exposure: the CSV carries the current opt-in state and NOT the timestamp or source behind it. Re-opting someone in is a compliance breach, dropping them burns list revenue you paid for, and you cannot prove which happened afterwards. Default-address designation is also lost | Automatedcustomers upserted by email with every address, the default-address designation, and email and SMS consent states and timestamps preserved exactly as they were |
| Order history | 3,400orders≈ 8 hrsa paid third-party importer, plus a day of mapping and reconciliation | By handShopify's own CSV importer cannot create orders at all, so the hours here assume you buy a third-party importer — key them in by hand instead and 9,400 orders is closer to 390 hours, which is why nobody does that and why order history is simply abandoned in most DIY moves. Then support cannot answer a warranty claim, repeat-purchase segments are empty, and every returning-customer flow starts from zero. Getting the mapping wrong duplicates orders or re-dates them to today, and both are worse than not importing at all | Automatedfull order history recreated through the API with line items, properties, customers re-associated, original dates and tracking numbers intact |
| Navigation menus | 3menus≈ 1 hrsabout an hour to rebuild and relink them all by hand | By handmenu items store resource IDs, not paths, so nothing about them is portable — every link has to be re-pointed at the equivalent collection, page or product on the new store | Automatedmenus rebuilt with their nesting, and every item re-pointed at the equivalent object on the new store |
| Discount codes | 8discounts≈ 1 hrsabout 1 hr via the discount CSV, or ~3 hrs rebuilt by hand | By handthe discount CSV covers basic codes, but automatic discounts, quantity breaks and combination rules are not in it and have to be reconstructed by hand. A subtly wrong rule is worse than a missing one, because nobody notices until it has been over-discounting for a fortnight | Automateddiscounts recreated through the API with their rules, usage limits and dates intact, including automatic and free-shipping types |
| Blogs & pages | 30articles & pages≈ 2 hrsrecreated one at a time, ~4 min each | By handno CSV route for either. Articles also have no SEO fields of their own — their title and description tags live in metafields — so a hand-rebuilt blog loses its SEO even when every word of the text is right | Automatedarticles and pages recreated with authors, tags and publish dates, their SEO written to the metafields Shopify actually stores it in, and inline image URLs rewritten |
| Apps & app data | 10apps≈ 10 hrsabout 1 hr per app to reinstall, reconfigure and re-test | By handmost app data lives in metafields on your products and customers, so reinstalling the app gets you an empty app: reviews gone, subscription plans gone, loyalty balances gone, bundles gone. Flows and automations have to be rebuilt by hand and re-tested, and anything with its own billing has to be re-subscribed | Automatedthe metafield data your apps rely on migrates with the products and customers it hangs off, so a reinstalled app finds its data waiting instead of an empty store |
See these numbers for YOUR store, free
The figures above are a typical store in your category. The demo scan connects read-only to yours and counts the real thing — every product, variant, image, customer, order and metafield — then tells you exactly what a migration would carry across. No card, and it never writes to your store.
▶ Run the free demo scanDoes this need a new company?
You do not need a new legal entity to apply for high-risk processing. If you have a history of chargebacks or disputes under your current business name, opening a new company will not reset your record — acquirers perform due diligence on the person behind the business as well as the business itself. A fresh entity may delay your application further while the acquirer waits for operating history. The honest move is to address the underlying risk — lower your chargeback rate, strengthen your compliance, improve your shipping — and apply as yourself.
Frequently asked
Which payment gateway will accept a bullion dealer account?
The gateway is the easy part; the merchant account is the hard part. Several high-risk acquirers publicly underwrite precious metals dealers — PaymentCloud, Corepay, Easy Pay Direct and others — and they typically integrate via Authorize.net or direct bank connections. But which acquirer will take your application, at what reserve level and with what monitoring, depends entirely on your volume, your chargeback history and the strength of your compliance documentation. Rather than send you to cold-email a dozen brokers, use the high-risk acquirer comparison on this page.
What reserve should I expect to hold?
Most acquirers hold a rolling reserve of 10–20% of your turnover for 90–180 days. This means if you process £50,000 in a month, the acquirer holds £5,000–10,000 and releases it slowly after the reserve period ends — typically 90 to 180 days after each transaction. The exact percentage depends on your chargeback rate and dispute history. Bullion dealers with clean histories get the lower end; those with elevated friendly-fraud claims get the higher end. Ask for the reserve policy in writing before you sign, because it directly affects your cash flow.
Will my product certifications and COA data survive a store move?
Standard Shopify exports cannot carry metafields — the database fields where you store Certificate of Authenticity references, weight specs and assay details. If you move by hand or use a basic CSV tool, those fields are left behind and your product pages become incomplete. Your migration service must specifically extract metafields from your old store, re-home any file references, and push them into your new store alongside products and images. Always ask your migration provider whether they handle metafields, because on a regulated product like metals, losing that data is not a minor inconvenience.
Do I need a new company to get approved for payment processing?
No. Opening a new entity will not help and may delay you further. Acquirers perform due diligence on the person running the business as well as the business itself, so a new company does not reset your history if you have a record of chargebacks or disputes. The real move is to address the underlying risk: document your AML procedures, lower your chargeback rate, strengthen your shipping and verification, and apply as yourself. A clean application from an established business is stronger than a fresh entity with no operating history.
Is there a Shopify Payments prohibited business list I can check?
No. Shopify Payments does not publish a list of prohibited business types. The payment processor for your country publishes one instead. Shopify's terms say the processor decides which categories are supported. If you were rejected, you need the processor's actual list, not Shopify's. You can find your processor at shopify.com/legal/processor-list, then search that processor's website for "restricted businesses".
Why did I get rejected if my business is legal?
Legal status and payment processor underwriting are different things. A processor may restrict a category for compliance, fraud, or chargebacks — not because it is illegal, but because the processor's risk profile does not cover it. Adult services, gambling, CBD, debt settlement and firearms are commonly restricted even where they are legal. The processor makes the call, and legality is not the only factor.
Can I reapply to the same processor?
Only if you have new facts. A processor will not reconsider on identical information. But if the restricted list includes a carve-out for your business — a specific merchant code, a licence requirement, an age-gating requirement — and you can document that you meet it, you can reapply with that evidence. Read the actual list line by line. Many merchants miss the exceptions because they are buried in small text.
What if I open a new store or company?
A new store on the same processor will be screened against the same criteria you just failed. A new company does not change your screening category. The processor is evaluating your business type and category, not your legal entity name. If Stripe rejected your business type as an individual, Stripe will reject it again when you apply as a limited company. The category itself is the issue, not your legal structure.
Can you turn Shopify Payments back on or move me to a different processor?
No. We cannot persuade a processor to accept your category or change their underwriting decision. What we do is help you move your entire store — catalog, customers, orders, SEO data, theme, everything — to a new store built around a processor that will accept your business type. We move the data, you provide the processor. The move is fixed price from £247, and we run the migration twice to compare counts against what was lost.
Move everything, verified twice, from $247
Pick a package and the migration order form unlocks immediately. Your existing store is only ever read from — we never write to it, so nothing you still have can be made worse. How the migration runs, step by step →